FAQ - Frequently Asked Questions

About ordering

Q1. How do I order?
A. Add the product you want to your cart on the product page and proceed with the purchase. Enter your payment information and we will send you a confirmation email after your order is confirmed.

Q2. I haven't received my order confirmation email.
A. Please check your spam folder. If you cannot find the email, the email address you entered may be incorrect. Please contact customer support (support@toiropj.jp).

Q3. Can I change or cancel my order after it has been placed?
A. Once an order has been confirmed, changes or cancellations can only be made before the order is shipped. Please note that changes or cancellations cannot be made after the order has been shipped.

We will disclose your telephone number without delay upon your request.
If you are interested, please contact us at the details listed below.

Contact Information

Email address: [support@toiropj.jp]
(Reception hours: Weekdays 10:00-17:00)

About Shipping

Q4.How much is the shipping fee?
A. It depends on the delivery area. Please check the delivery policy for details.

Q5.How long does it take for delivery?
A. Normally, we ship within 1-3 business days after your order is confirmed. Delivery time depends on the delivery area.

Q6. Who is the delivery company?
A. We use Sagawa Express, Yamato Transport, Japan Post, etc. We will inform you of the delivery company at the time of shipping.

Q7. Is it possible to ship overseas?
A. Currently, we do not ship overseas. We only ship within Japan.

Payment

Q8.What payment methods can I use?
A. The following payment methods are available.

Credit card (VISA, MasterCard, JCB, AMEX, Diners)
Cash on delivery

Q9. Can I issue a receipt?
A. Yes, please indicate "I would like a receipt" when placing your order or contact customer support.

Returns and Exchanges

Q10. Can I return or exchange items?
A. We cannot accept returns or exchanges due to customer convenience. However, if the product is damaged, defective, or delivered incorrectly, please contact us within 7 days of receiving the product.

Q11. How will refunds be processed?
A. After we have inspected the returned items, if you paid by credit card we will refund you via your card company, otherwise we will transfer the money to your designated account.

About the product

Q12. Is there an expiration date for sake?
A. Generally, sake does not have an expiration date, but please consume it as soon as possible after opening. For storage instructions, please see the instructions on each product page.

Q13. Are there any products that need to be kept refrigerated?
A. Unpasteurized sake and other products that require refrigeration must be stored in the refrigerator. This is stated on the product page, so please check.

Q14. How do you drink sake?
A. Sake can be enjoyed chilled, at room temperature, or warmed. Recommended drinking methods are listed on each product page.

About Membership Registration

Q15. Can I purchase without registering as a member?
A. Yes, you can make a purchase as a guest. However, if you register as a member, you will be able to check your purchase history and receive special offers.

Q16. I forgot my password.
A. Please reset your password by clicking on "Forgot your password?" on the login page.

others

Q17. Can I purchase if I am under 20 years old?
A. No, Japanese law prohibits the sale of alcohol to people under the age of 20. We will ask for your age when you make a purchase.

Q18.Can I get gift wrapping?
A. Yes, we offer gift wrapping (for a fee). For details, please see the product page or our gift service.

Q19. How can I contact you?
A. Please contact us at support@toiropj.jp for inquiries. We will respond to your inquiries during business hours ([Business hours]).

Frequently Asked Questions (FAQ) about types and brewing methods of sake

The Basics of Sake

Q1. What types of sake are there?
A. Sake is divided into several types depending on the rice polishing ratio and production method. The most common types are as follows:

Junmaishu: Sake made only from rice, rice malt, and water. You can really taste the flavor of the rice.
Honjozo sake: Sake made from rice, rice malt, water, and a small amount of brewer's alcohol.
Ginjo-shu: Sake made using rice with a polishing ratio of 60% or less and fermented at low temperatures. It has a gorgeous aroma and a light taste.
Daiginjo: Sake made from rice that is polished to 50% or less, with a more delicate and refined flavor.
Namazake: Sake that is shipped without pasteurization (heat treatment). It has a fresh flavor.

Q2. What is the difference between Junmai sake and Honjozo sake?
A. Junmai sake is made only from rice and water, which gives it a rich rice flavor. On the other hand, honjozo sake has a small amount of brewing alcohol added, which makes it light and refreshing to drink.

How sake is made

Q3. What is Kimoto-zukuri?
A. **Kimoto-zukuri (Kimoto-zukuri)** is a traditional brewing method that uses natural lactic acid bacteria to cultivate the yeast starter. It takes time and effort, but it produces a complex flavor and a strong, full-bodied taste.

Q4. What is Yamahai brewing?
A. Yamahai brewing is a method that eliminates the step of "yamaoroshi" from the kimoto brewing process. By allowing lactic acid bacteria to grow naturally, it is possible to brew more efficiently while still maintaining a flavor similar to kimoto brewing.

Q5. What is pasteurization?
A. Pasteurization is a process in which sake is heated before or after bottling. This suppresses the activity of microorganisms and stabilizes the quality. Namazake is sake that is not pasteurized, and you can enjoy a fresher taste.

How to store and drink sake

Q6. How should I store sake?
A. The basic rule of thumb is to store sake away from direct sunlight and high temperatures.

Before opening: Store in a cool, dark place (namazake must be refrigerated).
After opening: Store in the refrigerator and consume within one week.

Q7. Is there an ideal temperature for drinking sake?
A. Different types of sake have different appropriate temperatures.

Chilled sake (5-10℃): Daiginjo, Ginjo, Namazake Room temperature (15-20℃): Junmai, Honjozo Warmed sake (40-55℃): Junmai, Yamahai, Kimoto

Q8. Can I drink sake that has been frozen?
A. Freezing sake can damage its flavor. We recommend thawing it and checking to see if the flavor has changed before drinking.

How to Drink Sake

Q9. How does sake go with food?
A. Sake goes extremely well with food.

Light and dry sake (Daiginjo, Ginjo) → Sashimi, sushi, tempura Rich sake (Junmai, Yamahai) → Meat dishes, simmered dishes, cheese Sake suitable for warm sake (Honjozo, Yamahai Junmai) → Japanese food in general, hot pot dishes

Q10. How long can I enjoy sake after it has been opened?
A. Sake is at its best within one week after opening, but if stored in the refrigerator it can be enjoyed for 2-3 weeks. It is especially recommended to drink unpasteurized sake as soon as possible.