Jusai Project limited items will be on sale from April 1st
Jusai Project limited items will be on sale from April 1st
Jusai Project limited items will be on sale from April 1st
Jusai Project limited items will be on sale from April 1st

OUR PURPOSE

Enrich your everyday life with craftsmanship that has been passed down and passed down through the generations.

About Toiro Sake

FAQ

About ordering

How do I order?

A. Add the product you want to your cart on the product page and proceed with the purchase. Enter your payment information and we will send you a confirmation email after your order is confirmed.

I haven't received an order confirmation email. What should I do?

A. Please check your spam folder. If you cannot find the email, the email address you entered may be incorrect. Please contact customer support (support@toiropj.jp).

Can I change or cancel my order after placing it?

A. Once an order has been confirmed, changes or cancellations can only be made before the order is shipped. Please note that changes or cancellations cannot be made after the order has been shipped.

About Shipping

How much is shipping?

Shipping varies depending on region. Please see our shipping policy for details.

How long does delivery take?

A. Normally, we ship within 1-3 business days after your order is confirmed. Delivery time depends on the delivery area.

Who is the delivery company?

A. We use Yamato Transport. We will inform you of the delivery company when the item is shipped.

Can you ship overseas?

A. Currently, we do not ship overseas. We only ship within Japan.

Payment

What payment methods are available?

A. The following payment methods are available.

Credit card (VISA, MasterCard, JCB, AMEX, Diners, etc.)
Cash on delivery

Can I issue a receipt?

A. Yes, please indicate "I would like a receipt" when placing your order or contact customer support.

Returns and Exchanges

Can I return or exchange items?

A. We cannot accept returns or exchanges due to customer convenience. However, if the product is damaged, defective, or delivered incorrectly, please contact us within 7 days of receiving the product.

How will the refund be processed?

A. After we have inspected the returned items, if you paid by credit card we will refund you via your card company, otherwise we will transfer the money to your designated account.